Your new Change buddy will reach you within 1-3 business days (for the payment method 'prepayment' the day after payment instruction from your side counts; for other payment methods the day after contract conclusion).

You can find more information on shipping times in the shipping information. If there are any delays, you can contact our customer service team at hello@change-thelabel.com at any time.

The shipping costs depend on the selected shipping method and the destination country. They are calculated individually in the checkout so that you can see the exact amount before completing your order.

In order to ensure that your ordered model arrives quickly and flawlessly, and to guarantee you the best possible shipping method, we use different service providers depending on the country and shipping option, including DHL, UPS, ParcelOne and Fedex.

Yes, you will receive your personal tracking number in the shipping confirmation, which you can use to check the shipment status of your order at any time.

Sure, we send everywhere. For a parcel station, please enter your postal number in the address field. Please enter the parcel station including number as street and house number.

If the order is received before 12 noon (Mon-Fri), the item will be delivered the next day. If the order is received after 12 noon, the products are usually delivered within 48 hours.

Our products can be paid easily and conveniently by prepayment, by purchase on account via Klarna, by credit card (Mastercard/Visa/American Express), by Paypal, by immedaite bank transfer and Amazon Pay.

Please contact our customer support team at hello@change-thelabel.com.

Our team will be happy to provide you with an invoice upon request.

If you have not received an automatic order confirmation, your order has usually still been successful. To make sure that this is the case, simply send us an e-mail via hello@change-thelabel.com

Please contact us immediately at hello@change-thelabel.com and we will try to correct the incorrect information or cancel the order. Unfortunately, the ordering and dispatch of the goods is an automatic process. We therefore ask for your understanding if it is no longer possible to cancel an order because a package has already been sent.

You can place your order through a guest account. However, we recommend that you create a user account. In the user account you have a good overview of all your orders.

Please send us a message with your order number to hello@change-thelabel.com so that we can check where your order is and you will receive it as soon as possible!

The gift certificate or discount code is entered and redeemed in the "Gift Certificate and Discount Code" field at checkout.

Simply add your desired product to the shopping cart in our online store and follow the next steps. After you have selected your payment method and completed the order process, you will receive an order confirmation from us by mail.

As soon as your package has been handed over to the shipping service provider, you will receive an e-mail with the shipping confirmation including the shipment number.

If there is something wrong with your order or you have ordered the wrong size, you can of course return your delivery to us within 14 days.

Click on the following link to go directly to our returns portal: Returns portal.

There you can log in with your order number and the e-mail address you used, select the items you want to return, specify the reason for return and choose your desired return method. You will then either receive a shipping label or be forwarded to our customer support team to find a solution together.

As soon as we receive your return in our warehouse, we will process it within 14 days. After processing, the refund will be made according to the payment method you used.

Please send your return to the following address:

LiveSteil GmbH
Hellweg 24
44787 Bochum

We are very sorry that you are having a problem with your product. Please contact us at hello@change-thelabel.com. Please send us your order number and a picture of the item. We will take care of your complaint as quickly as possible and find a solution!

Of course, this should not happen, but it can! Please contact our team immediately at hello@change-thelabel.com. We will be happy to help you and find a quick solution.

We have decided not to offer free returns for environmental reasons.

We do not wish to encourage the already large volume of parcels and accumulation of packaging waste and hope to ensure that only defective or otherwise faulty orders are returned. However, Change will of course cover the return costs for faulty products. To do this, please contact hello@change-thelabel.com.

No problem! Vera in customer support will be happy to hear from you. Simply send us an e-mail to hello@change-thelabel.com

There is much more behind our sustainable designs than "just" an environmentally conscious brand! With every Change product you buy, you support current funding projects of the filia women's foundation. For more information on current projects here.

We understand that it is very annoying for you when products are not always available to order.
Of course, we are not happy about this either. Unfortunately, it is still very difficult for us as a start-up to calculate stock levels and sales figures, as demand is always changing unpredictably.

However, we are doing everything we can to avoid such situations in the future and to improve in this area.

Together with ClimatePartner, we calculated the CO2 emissions for our office and our products and created our emissions footprint. To do this, we screened and analyzed every step.

We have optimized some areas and processes so that they are now as environmentally friendly as possible (e.g. shortening transport routes and reducing packaging materials). Unfortunately, not all emissions can be avoided, so we offset them completely with the help of ClimatePartner by supporting climate protection projects. You can find more information on this topic here.